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Clever IT

Backups

Your backups, looked after

We don't just run backups and hope for the best. Every backup is monitored, and when one doesn't complete, it's flagged and chased down the same day — part of how we keep an eye on things 24/7. Here's what usually causes a missed backup, and exactly how we handle it.

Where backups actually slip

When a backup doesn't complete, it's almost never the backup system itself — it's that the device wasn't on and connected when it tried to run. The two usual suspects:

Laptops

Shut down for the night, lid closed and asleep, or the battery ran out before the backup finished. Laptops move around and get powered off — so they're the most common miss.

Desktops

Powered off at the end of the day, or dropped into sleep mode. If the machine isn't awake and connected when the backup runs, it simply waits for the next one.

How we catch it — and put it right

Every backup is checked against the last 24 hours. If one didn't complete, we don't wait for you to notice.

  1. 01

    We see it

    Our monitoring automatically flags any backup that didn't finish in the last 24 hours — no one has to notice or file a ticket.

  2. 02

    We find out why

    Almost always it's a device that was off or asleep. We confirm the actual cause rather than assume it.

  3. 03

    We put it right

    We get the device backed up and verify the data is good. If it's something more than a sleepy laptop, we keep digging until it's genuinely resolved.

  4. 04

    We close the loop

    You're kept in the picture, and the next scheduled backup runs clean.

We'd rather prevent it

The best missed backup is the one that never happens. So we take a few minutes to help your team build simple habits — like leaving laptops on and plugged in on backup nights, or closing the lid to sleep rather than shutting all the way down. Small things, but they quietly keep your backups green.

Need a backup right now? Start one yourself

Heading out with your laptop, or just wrapped a big piece of work you don't want to lose? You don't have to wait for the nightly run — clients can kick off a backup themselves, whenever it's convenient.

Already a client? Ask us how

Let's start a conversation

No contracts, no pressure — just a conversation about your technology and how we can help. We'd love to hear from you.

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